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Send customer emails from your venue's own email address

May 24, 2026 · Nick

For a long time MyHallWizard has done the work of getting your booking confirmations, invoices and reminders into your customers' inboxes — but they've always arrived from no-reply@hallwizard.com. It worked, but it was MyHallWizard's name on the envelope, not yours.

We've fixed that.

From this release, every venue can choose how customer emails are sent — and most importantly, what address they come from.

Three ways to send, your choice

When you go to Emails on the Settings page you'll see three options:

MyHallWizard default — no setup, customers see no-reply@hallwizard.com, replies still flow to your venue email. This is what we've always done; nothing changes if you stick with it.

My own SMTP server — sends through your existing email provider (Gmail, BT Internet, Yahoo, your own corporate server). Customers see the email coming from your inbox, your sent folder shows everything you've sent, and replies arrive in the same inbox. A few minutes of setup with an App Password from your email provider.

My own domain — for venues that own a domain like yourvenue.com, this is the gold standard. Customers see emails from bookings@yourvenue.com, signed with your domain's DKIM keys so mailboxes treat it as a fully authenticated message — best chance of landing in the inbox and not the spam folder. Requires a few DNS records, which the in-app wizard walks you through.

Why this matters

Three reasons venues asked for this:

  1. Trust. A booking confirmation from your venue's own address looks like every other email your customer gets from you. One from no-reply@hallwizard.com looks like an automated third-party service.

  2. Deliverability. Sending from a domain you own and have authenticated puts your emails in a much better position than sending from a shared platform address.

  3. Bounce tracking. We've always shown delivery statuses in the Emails screen, but now those statuses follow your address — so when a customer's mailbox is full or their address has a typo, you see it in MyHallWizard instead of finding out the booking didn't reach them.

Which one should you pick?

There's a decision table in our knowledge base article that walks you through it, but the short version:

  • You don't own a domain and you're happy with no-reply@ — stick with the default. Zero setup.

  • You don't own a domain but want emails to come from your Gmail / BT inbox — use SMTP with an App Password.

  • You own a domain — use My own domain. It's the best experience for your customers and gives you the most reliable delivery.

Outlook.com and Hotmail customers, a note

We're not recommending SMTP for venues whose email is on outlook.com, hotmail.com, live.com or msn.com. Microsoft is in the process of retiring password-based SMTP access for these accounts, and App Passwords there are documented as a transitional fallback rather than a long-term option.

If your venue email is on one of these and you'd like customers to see your venue's address rather than no-reply@hallwizard.com, My own domain is the right choice (assuming you own a domain). Otherwise the default mode is the safer bet for now.

Get started

Head to Settings -> Emails, pick the option that suits you, and follow the in-app prompts. If you get stuck, the full guide covers SMTP setup for Gmail and BT Internet, DNS setup for Cloudflare, GoDaddy, IONOS, Wix and WordPress.com, and a troubleshooting section for the most common problems.

As always, support@hallwizard.com is here if you need a hand.