After your free trial has ended, you need to take out a subscription to continue to use MyHallWizard. Please read this article about how to manage your subscription.
If you don’t take out a subscription, you will either be moved onto our Free Tier (if you have no more than two rooms), or your account will be disabled. The Free Tier provides full booking and customer management functionality, but no invoicing, payments, integrations or financial reports; also it is restricted to the venue account owner only – no other users.
If your account is disabled, you will be able to view and edit existing data, and run reports / exports, but you will not be able to enter new data or run integrations; once again, your account will be restricted to the venue account owner only.
Taking out your subscription #
It is likely there will be a button to Subscribe at the top of your screen. The easiest way to subscribe is to use this button.
If there isn’t a Subscribe button, click on Settings in the navigation bar then click on Billing & Subscription.
The above actions will take you into the Billing Management module.
From here you can select either a Monthly or Yearly subscription. Use the switch to change between the two. The price will be displayed on the screen. This price includes sales taxes, such as VAT or GST.
Now click the Subscribe button. This will kick off the checkout process.
First off, you need to confirm where you are. This is used to ensure the correct price is charged and for fraud prevention.
If you have a coupon or discount code, you should select Add discount to enter the code. this will adjust the price.
Click Continue to enter your payment details. At this stage, you can also enter your VAT Number if you have one.
Our billing and subscription process is managed by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and provides all customer service inquiries and handles returns.
Please note that Paddle only accepts credit/debit cards or PayPal for subscription transactions. If you want to pay by bank transfer, please read the instructions below
Once you have entered your payment details, and these are accepted, your subscription will be enabled, and you will have access to all relevant functionality.
Paying by bank transfer #
Paddle only accepts credit/debit cards or PayPal for subscription transactions. If you wish to pay by bank transfer, we recommend opening a PayPal account for your venue, and linking this to your bank account. You can then purchase your subscription using PayPal and your bank account will be automatically debited.
Please see PayPal’s help documentation of details on how to link your bank account to your PayPal account.
Alternatively please contact HallWizard Support and we can issue you an invoice which you can pay via Bank Transfer. This is only possible against an annual subscription. Please note that we charge a small administration fee for payment via this method, to cover the additional overheads we incur in managing your subscription.
Renewal #
Your subscription will be automatically renewed at the end of the subscription period. If you are paying against an invoice, this will be issued approximately 1 month prior to the renewal date.
Additional Rooms #
The free trial is limited to 6 rooms. Once you have taken out a subscription, you may create additional rooms. Each additional room incurs an additional charge. You will automatically be charged the additional amount immediately you create the room – this applies to the current subscription period. Note the full additional charge is made, regardless of how long you have left until renewal. When your subscription is renewed, the additional charge is also applied as part of the renewal.
If you delete a room, no refund is given on the charge, but it will not be applied again at renewal.
If you pay against an invoice, our system will not allow you to create more than 6 rooms. Please contact HallWizard Support to request any additional rooms.
Changing your subscription plan #
You can change your subscription plan between monthly and yearly at any time from the Billing Management module.
If you are changing from a monthly to a yearly payment, you will need to pay the cost of the annual subscription. Any unused part of your existing monthly subscription will be credited on a pro rata basis.
If you are changing from a yearly to a monthly payment, Paddle will keep any unused part of your yearly subscription in credit. Monthly payments will commence once this credit is used up. If you require a refund, please contact Paddle by visiting paddle.net.
If you pay your subscription against an invoice, please contact HallWizard Support if you wish to pay monthly.
Changing your payment method #
You can change your payment method from the Billing Management module at any time. The new payment method will be applied when need to make a future payment.
To prevent any service interruption, if you are paying by card, please ensure you keep the card details up to date when your existing card expires.
If you currently pay by card or PayPal and wish to start paying using Bank Transfer against a subscription, please contact HallWizard Support for assistance.
Receipts #
Receipts will be sent to you automatically by email when you make a payment. You can also access them from the Billing Management module at any time.
If you pay your subscription against an Invoice, please contact HallWizard Support for a receipt.
Cancelling your subscription #
You may cancel your subscription from the Billing Management dashboard at any time.
When you cancel the subscription, MyHallWizard will continue to work until the end of the current subscription period, at which point it will go to either the Free Tier or your account will be disabled, depending how many rooms you have.
If you change your mind before the end of the subscription period, you can resume the subscription, and everything will carry on as if nothing happened.
If you subscription period expired and you want to continue using MyHallWizard, you can take out a new subscription in the same way as before.
Note that cancelling your subscription does not delete your venue account. If you wish to do this, follow the instructions here. Deleting the venue will automatically cancel your subscription as well, but you will not be able to resume the subscription if you change your mind.
If you pay your subscription against an invoice, please contact HallWizard Support to cancel your subscription.
Getting Help #
If you need help with your subscription, please contact Paddle by visiting paddle.net. Or if you pay your subscription against an invoice, contact HallWizard Support for assistance.