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RemoteLock

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RemoteLock provides keyless entry for your venue through temporary access codes. When a customer has a booking, they receive a unique PIN code via email that activates at the start of their booking and expires at the end — eliminating the need for physical key management.

Visit www.remotelock.com to find out more.

How It Works

MyHallWizard uses iCal feeds to notify RemoteLock about upcoming bookings, 7 days in advance. RemoteLock then generates temporary access codes and sends them to the customer.

Important: Only confirmed bookings generate PIN codes. Provisional bookings do not.

Setting Up RemoteLock

Step 1: Create a Feed in MyHallWizard

  1. Click the Settings icon (gear/cog) in the navigation bar

  2. Click Integrations

  3. Click the RemoteLock card

  4. Create feeds specifying which rooms to include, and the timing for when doors should unlock and lock relative to booking times

Important: Do not share the iCal feed URL with other people, as it contains customer names and email addresses for data protection reasons.

Step 2: Configure RemoteLock

Add the iCal feed URL to RemoteLock's integration settings, associate your doors with the feeds, and activate the integration.

Managing PIN Generation

Per Customer

By default, all customers receive PIN codes. To disable PINs for a regular customer (for example, a long-term hirer who has their own key):

  • Open the customer record and set Issue RemoteLock PINs? to No

Per Booking

You can override the customer setting for individual bookings:

  • On the booking form, use the Issue a RemoteLock PIN? toggle to enable or disable PINs for that specific booking

Important Notes

  • Late bookings: If you enter a booking within one hour of its start time, the PIN may not be generated in time (RemoteLock typically updates feeds hourly). You may need to unlock the door manually.

  • Multiple locks: If your venue has multiple door locks, plan your feed setup carefully — you can either allow building-wide access or restrict access to specific rooms.