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Managing Your Subscription

In this article

After your free trial has ended, you need to take out a subscription to continue using MyHallWizard. This article explains how to manage your subscription.

If you don't subscribe, you will either be moved onto our Free Tier (if you have no more than two rooms), or your account will be disabled:

  • Free Tier — full booking and customer management, but no invoicing, payments, integrations or financial reports. Restricted to the venue account owner only.

  • Disabled — you can view and edit existing data and run reports/exports, but you cannot enter new data or use integrations. Restricted to the venue account owner only.

Taking Out Your Subscription

There will most likely be a Subscribe button at the top of your screen. This is the easiest way to subscribe.

If there isn't a Subscribe button, click the Settings icon (gear/cog) in the navigation bar, then click Billing and Subscription.

From the billing page you can select either a Monthly or Yearly subscription. Use the switch to change between the two. The price shown includes sales taxes such as VAT or GST.

Click Subscribe to start the checkout process:

  1. Confirm your location (used for correct pricing and fraud prevention)

  2. If you have a coupon or discount code, click Add discount to enter it

  3. Click Continue to enter your payment details. You can also enter your VAT Number at this stage if you have one.

Our billing is managed by our online reseller Paddle.com. Paddle is the Merchant of Record for all orders, provides customer service for billing inquiries, and handles returns.

Paddle accepts credit/debit cards or PayPal for subscription transactions. For bank transfer options, see below.

Once your payment is accepted, your subscription will be enabled and you will have access to all features.

Paying by Bank Transfer

Paddle only accepts credit/debit cards or PayPal. If you wish to pay by bank transfer, we recommend:

  1. Via PayPal: Open a PayPal account for your venue and link it to your bank account. You can then subscribe using PayPal, and your bank account will be automatically debited. See PayPal's help documentation for details on linking your bank account.

  2. Via invoice: Contact HallWizard Support and we can issue you an invoice which you can pay via bank transfer. This is only available for annual subscriptions. Please note we charge a small administration fee for this method to cover additional overheads.

Renewal

Your subscription is automatically renewed at the end of each subscription period. If you pay against an invoice, it will be issued approximately 1 month before the renewal date.

Additional Rooms

The free trial includes up to 6 rooms. Once you have a subscription, you can create additional rooms. Each additional room incurs an extra charge:

  • You are charged immediately when you create the room, for the remainder of the current subscription period (the full additional charge applies regardless of how long is left until renewal)

  • At renewal, the additional room charge is included automatically

  • If you delete a room, no refund is given, but the charge will not be applied at the next renewal

If you pay against an invoice, the system will not allow you to create more than 6 rooms. Contact HallWizard Support to request additional rooms.

Changing Your Subscription Plan

You can switch between monthly and yearly plans at any time from the billing page:

  • Monthly → Yearly: You pay the annual subscription cost. Any unused portion of your current monthly subscription is credited.

  • Yearly → Monthly: Paddle keeps any unused portion of your yearly subscription as credit. Monthly payments begin once this credit is used up. For a refund, contact Paddle at paddle.net.

If you pay against an invoice, contact HallWizard Support to change your plan.

Changing Your Payment Method

You can change your payment method from the billing page at any time. The new method will be used for future payments.

To prevent service interruption, if you pay by card, please update your card details when your existing card expires.

If you currently pay by card or PayPal and wish to switch to bank transfer, contact HallWizard Support.

Receipts

Receipts are sent automatically by email when you make a payment. You can also access them from the billing page at any time. If you pay against an invoice, contact HallWizard Support for a receipt.

Cancelling Your Subscription

You can cancel your subscription from the billing page at any time.

When you cancel:

  • MyHallWizard continues to work until the end of your current subscription period

  • After that, your account moves to the Free Tier or is disabled, depending on how many rooms you have

  • If you change your mind before the period ends, you can resume the subscription

  • If the period has expired, you can take out a new subscription at any time

Note: Cancelling your subscription does not delete your venue account. If you want to delete a venue, see How to Delete a Venue. Deleting a venue automatically cancels the subscription, but you cannot resume it afterwards.

If you pay against an invoice, contact HallWizard Support to cancel.

Getting Help

For billing queries, contact Paddle at paddle.net. If you pay against an invoice, contact HallWizard Support.