Credit Notes and Refunds

Table of Contents

Credit Notes #

MyHallWizard does not have the concept of Credit Notes, but it is possible to achieve the same thing by issuing an invoice for a negative amount.

  1. In the Invoices module, use New Invoice to create a new invoice to the customer. Select a range of dates such that no bookings will be added to the invoice. This will create a blank invoice for the customer.
  2. Use Add Invoice Line to add lines to the Invoice, as required. Enter the Amount as a negative figure.
  3. Send the Invoice in the usual way.

When payments are entered into the system, the negative invoice will be considered as a credit, reducing the amount that needs to be paid.

Refunds #

Refunds can be entered into the system as a Payment with a negative Amount. Make sure you have created a negative Invoice for the amount of the refund first (see above). Then go to Payments in the navigation bar and select New Payment. Enter the customer and refund details accordingly.

Notes:

  • if you view a the invoice then use the Payment button from the invoice screen you cannot currently enter a negative figure. You can only enter the refund from the New Payments screen in the Payments module.
  • You may need to manually adjust any allocations the system makes when entering payments to ensure the payment is allocated how you need.
  • You can use the Statement of Account and the other financial reports in the Reports module to keep track of your customers’ accounts.